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Hello World is in a private test, so the fastest route to a fix is usually telling us.

How to reach us

From inside the app: Settings › Send Feedback. This is the best way. It attaches the build number and the model of phone you are on, which is the first thing we would otherwise have to ask, and it lets you attach a screenshot.

By email: support@helloworldmessenger.com. Please say which phone and which build — the build number is at the bottom of Settings › About.

What makes a report useful

Questions we are asked

My message was not translated

Check the language chip beside the message box: that is the language this chat thinks you are writing in. If it is wrong, tap it. Translation also needs a connection — a message sent with no signal is sent untranslated and stays that way.

The translation is wrong

Correct it. Tap and hold the translated message and choose to correct it; your correction is kept and used for you from then on. If it is a name, a place, or a word your family uses in a particular way, add it under Settings › Translation so it is left alone in future.

I cannot hear the voice note in my language

Voice notes are translated in every language we support, but they are spoken aloud only in the languages your iPhone has a voice for . In the others you get the translated text without playback. This is a limitation we are working on, not a fault on your phone.

Calling does not work

Voice and video calls work between two people on recent builds. If a call will not connect, the usual cause is a network that blocks direct connections at both ends; calls fall back to our relay, but a very restricted network can block that too. Try over mobile data if Wi-Fi fails, and tell us — we can see from our side which path a call took.

Calls are not translated while they are happening. That is not built yet.

I am not getting notifications

Check that notifications are allowed for Hello World in the iPhone's own Settings, and that Focus is not silencing them. If a call comes through as a notification rather than ringing, notifications are allowed but the call permission is not.

Someone is bothering me

Block them, and report them. Both are in the app and blocking takes effect immediately without waiting for us. See safety.

How do I delete my account?

Settings › Delete my account. It deletes. What goes and what stays is set out on deleting your account.

Can I get the app on Android?

Hello World runs on iPhone today, and on iPad. There is no version for other devices.

Does it cost anything?

Hello World is free. Hello World Premium is an optional subscription, monthly or yearly, bought in the app through the App Store: premium chat backgrounds, Moments that stay up for a week, and more room for Memories. Apple bills it and shows the price before you buy; cancel any time in your iPhone’s Settings › your name › Subscriptions. Deleting your account does not cancel it.

I forgot my password

On the sign-in screen, tap Forgot password?. If you are still signed in, change it in Settings › Security — and keep it in your iPhone’s Passwords app so it is there next time.

Being a tester

The test is by invitation and runs through TestFlight, Apple’s testing app. A TestFlight build stops working after ninety days, so you will be asked to update more often than you would from the App Store; if the app tells you the build has expired, install the newest one from TestFlight.

To join the test, or to leave it, write to support@helloworldmessenger.com.

What we cannot do

No person at Hello World reads your private messages, so we will not read them to recover them for you, and we cannot restore an account after it has been deleted — deletion is not reversible. We cannot tell you who reported you or who blocked you. We are not an emergency service; if someone is in danger, contact your local emergency services.