Sécurité

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You can block anyone, and you can report anything. Blocking is immediate; reporting reaches a person.

Blocking

Blocking someone takes effect at once and does not wait for us to agree with you. A blocked person cannot message you, cannot call you, cannot see your posts or statuses, and cannot find you in search. They are not told that you blocked them.

Block from a person’s profile, or from the details screen of the chat with them. You can unblock later from the same place, and your blocked list is the Blocked filter in Contacts.

Reporting

You can report a post, a Moment, a comment, a message, a chat or a group, a flash, a person’s profile, an offering or a shop. Use Report on the thing itself — on a message, press and hold it; on a comment, press and hold it; on a profile, a shop or an offering, it is in the … menu — so that we know exactly what you mean, which an email cannot tell us.

You will be asked to choose a reason:

• Spam — unwanted repetition, scams, advertising.
• Inappropriate — content that should not be on Hello World at all. See the community guidelines.
• Harassment — someone targeting a person.
• Something else — with a note, in your own words.

You can add a note of up to 500 characters to any report, and it helps: “this is the fourth account this person has made to reach me” tells us something the report alone does not.

Reporting does not block. If you want someone to stop reaching you now, block them as well — that is the part that is instant.

What happens after you report

A report comes to us, and we read it ourselves, promptly. Hello World AI Tools can help us go through one — but only with the data of people who allowed that, never a child’s, and what happens to an account is always decided by a person, never by a machine. We look at what was reported, at the account it came from, and at whether there is a pattern. Depending on what we find we may take the content down, warn the account, restrict what it can do, or close it. A copy of a reported comment, profile, offering or shop is kept with the report, so deleting it afterwards does not make it disappear from our review.

Being honest about the current scale: Hello World is a small private test, and reports are reviewed by hand rather than by a moderation team working in shifts. That means we read every one, and it also means we are not able to promise a response within a fixed number of hours. If something is urgent, say so in the note.

We do not tell the person who reported you that it was you, and we do not tell you who reported you.

What we do and do not look at

No person at Hello World reads your private messages. There is no automated scanning of private messages or flashes for rule-breaking, and nobody at Hello World browses conversations. What people publish is different: names, usernames, bios, captions, comments, group names and shop descriptions are checked before they appear, and slurs, sexual content involving children and incitement to self-harm are refused. What a person at Hello World looks at is what somebody reported, with the account it concerns, and what someone chooses to send us themselves, such as a screenshot attached to feedback.

Your messages are carried and stored by our servers, and translation is performed on them by our own software — that is how the product works, and it is set out in translation, voice and AI. What we are telling you here is the narrower thing: we are not mining that content for moderation or advertising. Beyond translation, language detection, voicing and notification previews, the one other automated reading of messages in the app is the suggestion cards in chats, which look through recent messages for a plan to offer a meeting (tontine cards are switched off). Separately, to find and fix problems and to help us go through what is reported to us, we use Hello World AI Tools — AI services we operate and third-party AI services under contract with us, some of them in the United States — which, only for people who allowed it in Settings › Privacy › Fixing problems, can process messages stored on our server while they do it; we commit that they do not show their content to any person at Hello World, ourselves included. The third-party services among them receive what they process and handle it under their own terms; we do not name them here, because the ones we use change, and you can ask us which they are at support@helloworldmessenger.com.

If someone is in danger

Contact your local emergency services. Hello World cannot reach them for you, we cannot trace a person’s location for you, and we are not a substitute for the police.

If the safety of a child is involved, see child safety — those reports go to the top of the queue, and we act on them without waiting for a pattern.

Keeping your own account safe

• Use a password only you know. Choose or change it in Settings › Security, and keep it in your iPhone’s Passwords app.
• Lock the app. Settings › Privacy can require Face ID to open Hello World, which matters more than it sounds if your phone is ever handed around.
• Check where you are signed in. Settings lists the devices your account is signed in on, and you can sign any of them out.
• Control who can find you. Discoverability settings decide whether people can find you by phone number or username.
• Be careful with share links. A profile share link works for whoever receives it — that is the point of it, and the reason not to post one publicly.

Telling us about a safety problem

Use Report in the app where you can. For anything that does not fit a report — an account impersonating you, a safety concern about the product itself — write to support@helloworldmessenger.com.